Content
Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy. Part-time or temporary work in a relevant area will be useful, as will experience of customer service roles as this demonstrates that you have the desired communication and people skills. Opportunities for part-time work are not common, given the working hours in many https://remotemode.net/become-a-help-desk-engineer/ large organisations, but it may be possible in some smaller companies. There are opportunities for self-employment in handling repairs and upgrades for home consumers or small businesses, although this market is shrinking. Some engineers in this field work for large organisations which are major users of computer systems and networks such as banks, utilities, schools and colleges and the National Health Service (NHS).
- We work with the leading job boards across the UK and support all industries and any position.
- While IT support roles are open to graduates of any discipline, some employers prefer graduates with an IT-related qualification.
- The L.E.K. Information Technology Department is seeking a Junior Help Desk Analyst to join the team.
- You will find the video case studies of workers and general information on the industry useful.
- With some experience, this can rise to an average of around £30,000, and more senior roles can pay up to £40,000.
We provide a wide range of managed IT solutions for businesses located across Hampshire, West Sussex and beyond. Many businesses choose to switch their managed IT services to us to benefit from our high customer service levels. To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions.
Skills and knowledge
IT support engineers install and maintain computer hardware and software systems for a wide range of businesses, in both the private and public sectors. You might work with a computer company which gives support to users of the company’s own hardware or software. There are also in-house support jobs with banks, retail companies, educational institutions and central and local government.
We have an exciting opportunity for a Service Desk Engineer to join our team. Together with a great offering we have a perfectly balanced company culture where life is as important as work. When you land on our home page you’re immediately hit with a playful yet professional vibe, because to be perfectly honest, we don’t https://remotemode.net/ take ourselves too seriously. You could work in an office, at a client’s business or in a contact centre. You can find out more about working in IT support from techskills and The Chartered Institute for IT. Career breaks are rare because of the need to keep up to date with ever-changing software and operating systems.
How to write Job Advert
It’s common practice for a technical IT support team to be divided into first and second-line support, with the second-line support staff handling the more specialised queries that the first-line support could not deal with. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. Working outside of regular business hours is expected from time to time as part of this role. The IT Service Desk will triage incidents before being assigned to our team. The incident will either be resolved by ourselves, utilising the resources and services from other IT teams within Admiral or engaging with 3rd parties; problem management will be escalated via the IT Service availability team. We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked.
Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent. In terms of experience, you should try to gain as much practical work experience as possible during your degree that relates to IT support. This can be done through university placements, summer internships or module assignments – or even part-time work alongside your studies. A newly qualified IT support engineer earns around £18,000 to £25,000 a year.
Help Desk Job Description Sample
You could teach in further education or move into technical sales. Apprenticeships are available in IT support, sometimes requiring GCSEs only. With experience, you could become self-employed and work with the clients or organisations you choose. Use our job advert template to write a job advert for posting on job sites and job boards.
Within an interview, you are likely to be asked questions that explore your familiarity with troubleshooting technical problems and maintaining systems, such as “what is your troubleshooting process? ” and “if I am experiencing problems with my Windows 10 system whenever I login, what should I do? An employer will also want to know about your ability to communicate effectively with customers, and may ask you to describe a time when you have gone above and beyond to provide assistance.