Helpful Tips

Listed below are a few helpful tips in the operation of your Trio Tablet.  Please note some settings may vary slightly depending on the model.  You can always visit the official Trio Tablet's support page here.

How to change the background image

Tap and hold on the home screen until “Choose Wallpaper from” box appears.
Select wallpapers from Gallery images, live wallpapers, and Wallpapers.

Additional Wallpapers and Live Wallpapers can be downloaded from the App store.

How to set/change the language.

If, for any reason, your android tablet is stuck in a different language changing it back or to the language you need it in is fairly simple. You just need to locate the Settings icon. This icon looks like a blue and gray square equalizer that can be found either on your desktop or in your Apps/Widgets menu (tap on 6 squares in upper right hand corner). From Settings, on the left hand column, you will see an icon that looks like the letter A on a keyboard key (Language and Input). When you tap on that choose the first option on the top of the screen on the right side. At this point you should see a list of all available languages in their respected formats. Tap on your language.

Tap on Settings.
Tap on Language and Input (A)
Tap on Language (top option on right)

How set the Date & Time to automatically sync with your network provider

Access Settings from the apps page. Select Date & Time and then check the option for Automatic Time Zone. As long as you have a data connection (Wi-Fi or data through T-Mobile), your time and date will be set automatically to your time zone. Additionally, you can change to a 12-hour or 24-hour time format by checking or unchecking Use 24-hour format.

Setting the correct time.

From settings choose Date & Time
If available, set the “Automatic Time Zone” to off.
Adjust the tablet to your current time zone under “Select Time zone
If you are connected to Wi-Fi the time will sync automatically, if you are not connected to Wi-Fi turn off “Automatic data & time” and adjust the time manually.

Connecting to a WIFI Network

Connecting WIFI – In order to use this device for internet purposes you will need to have it connected to your home or local WIFI connection. In order to connect this device to the WIFI you need to go into your Settings. WIFI should be the first thing selected. Tap on (ON) to activate WIFI. 180To the right locate the name of the router you are connecting to and tap on it. If it requires a password you may need to tap on the blue underline to pull up your keyboard. Once your password is entered tap on Connect. You’ll see messages ranging from Authenticating to Obtaining IP address to Connecting before it says Connected. If you get a message that says Authentication Problem you entered an incorrect password. You will need to tap on the connection, tap on forget, tap on the connection again and enter correct password.

Tap on Settings.
Tap on (ON) next to WIFI on the left hand column.
Tap on your connection on the right.
Enter the password for the WIFI router.
Tap on Connect.

Locate the tablet's MAC And IP Address

From the setting menu tap on the Wi-Fi switch
Tap on the menu key, in the top right hand corner
Tap on the Advanced Key
The Tablet’s address will appear

Setting up an email account on the tablet

Open the Mail app and follow the on screen instructions. For many standard web mail systems the email app will auto-configure based on your email address. If it does not recognize the email account provider it will ask you for the POP3, IMAP or Exchange server settings for the account on the second screen of the setup wizard. You can get these settings from your email account supplier or from your network administrator.

Enable Auto Rotate

This sets the screen to rotate when your turn your tablet to the side.

Auto Rotate – Auto rotate screen can be accessed two different ways. The first, and easiest, way is to tap on the time in the lower right hand corner. It will pop up your time, battery life, and any connections you have on your device at the moment. Tap on the time again and your auto rotate option will show. You can turn it off or on at this point. The other way you can access this function is through your settings. If you do not see this on the main screen tap on the 6 squares in the upper right hand corner of the screen and choose Settings from the Apps/Widgets menu. From Settings choose Accessibility and add or remove the check from Auto Rotate Screen.

Tap on your time in the lower right hand corner.
Tap on your time again.
Tap on (ON) next to Auto-rotate Screen.
Tap away from your time to close this popup.

Computer does not recognize tablet

When you connect your device to your computer, on the screen of your tablet in the bottom right hand corner next to the time you will see your notifications appear. You will get several notifications when you connect your device tap on USB Connected and then press the button to Turn On USB Storage. Then your device will be recognized and your computer will not ask you for a driver.

Secondary Keyboard Commands

Press the Up arrow on the keyboard to shift capitalization and activate secondary “Greyed” keys.
Pressing and holding a key will also access additional text options as well as Emoticons

The Battery seems to drain quickly

The AndroidTM Mobile Technology Platform was conceived such that the device can be woken up from suspend triggered from applications (ex: check emails every 10mn). As a consequence if you have network applications running in the background (that are auto launched at boot) that are network hungry (ex: checking the weather every 2 minutes) this will have an impact on the battery drain. If you are not using the Wi-Fi, shut it off. A screen set to maximum brightest also drains energy from the device. Set your device as well to have its screen go off after 2 minutes or less of non-use. These things will help your battery conserve energy.

Forgotten tablet unlock passcode

Factory Data Reset – Factory Data Reset can be accessed through your Settings which can be found either on your main screen or in your Apps/Widgets (tap on 6 squares in upper right hand corner) menu. From Settings, on the left hand column, tap on Backup and Reset. On the right hand side tap on Factory Data Reset. This will take you to a screen that will give you the option to check the Erase SD Card option which, when checked, will ensure that your pictures and any other personal information on this device will delete during the reset. Last, tap on Reset Tablet and Erase Everything.

Tap on Settings.
Tap on Backup and Reset on the left hand column.
Tap on Factory Data Reset on right hand side.
Tap on Erase SD Card. (optional)
Tap on Reset Tablet and Erase Everything.


Hard Reset G2 – In the case of password lockouts or freezing, doing a hard reset on your android device could help you get back to the factory defaults. First you need to make sure your tablet is powered off. Hold down on the Volume + button and hold down the Power button at the same time. As soon as the tablet’s screen turns on let go of the Power button but keep the Volume + button held down until you see a large Android in the center of the screen. At this point you will see a screen with boot options. Use the Volume – button to go down to Wipe Data Factory Reset and tap the Power button to select this option. On the next screen use the Volume – button again to go down to Yes and use the Power button to select. At this point it will be going through the wiping and resetting process. When it’s done you will see the first screen you came to when you first started the setup. Just tap the Power button to select Reboot System Now.

Make sure tablet is powered off.
Hold down Volume + button and Power button at same time.
When screen comes on let go of Power button.
When the large Android shows on screen let go of Volume + button.
Use Volume – button to scroll to Wipe Data/ Factory Reset
Tap Power button to select.
Use Volume – button to scroll to Yes.
Tap Power button to select.
Tap Power button to select Reboot System Now.

Tablet Drivers

This Android tablet does not require drivers as the software is self-contained. When connecting to your home computer, make sure your operating system’s USB drivers are the most current and up to date. Use the drag and drop method to export and import files. After connecting the device, your tablet will show “USB connected” tap this, and then “Turn ON USB storage”.